Remote OK Sao Paulo

Brinta is the leading tax compliance platform for global companies operating in LATAM. Our platform manages taxes across 19 countries and 6000+ tax jurisdictions, offering real-time tax calculation and customizable reports. We enable automatic tax declaration preparation, filing, and issuance of locally-compliant e-invoices via API in milliseconds. We’re seeking a dynamic Customer Success Manager to join our team and drive exceptional client experiences.

Role Overview:

As a Customer Success Manager at Brinta, you’ll be the bridge between our clients and internal teams, ensuring customer satisfaction and long-term success with our solutions.

Key Responsibilities:

• Develop and nurture strong, strategic relationships with key clients
• Collaborate across internal teams (tax, product, tech, sales) to advocate for customer needs and drive product improvements
• Understand clients’ business goals and align our solutions to meet their objectives
• Create and implement tailored success plans with clear milestones and KPIs
• Provide insightful customer feedback to enhance our products and services
• Proactively identify upsell and cross-sell opportunities

Qualifications:

• Proven experience in Customer Success, preferably in a B2B SaaS environment
• Excellent communication and interpersonal skills, with a talent for building relationships
• Experience working in the tax field is a plus
• Fluency in English; Portuguese is a plus
• Advanced proficiency in Excel and data analysis